Shipping

NEW ZEALAND

Free shipping on all domestic orders. We ship all of our domestic orders via Courier Post. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order. We do not guarantee delivery times. Orders are usually shipped within 1-3 business days following the order and Courier Post delivers overnight in most cases but please allow up to 5 days for your parcel to arrive. You are welcome to make contact to find out your tracking details. Please make sure to provide an accurate shipping address that will assure secure delivery of your order. We are not responsible for address errors.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (ie. strikes, natural disasters). Please place your order early during holiday periods such as Easter and Christmas to allow for delays during these busy periods.

AUSTRALIA

Postage to Australia is a flat rate of $10 untracked. If you would like to add tracking to your parcel you may do so for $25 there is an option to add this at the checkout. We use NZ International Post. Please allow 4-10 working days for delivery to Australia. Please note import Duties and Taxes may be incurred and are the responsibility of the customer to cover these costs if any.

INTERNATIONAL

All orders to the United States, United Kingdom are a flat rate of $15. If you would like to add tracking to your parcel this option is available at the checkout for $45. If you are outside the specified countries we deliver to please contact us info@pelvicfloorstrength.co.nz for a quote and to get your country added. We deliver using NZ international postal service.  Please allow 4-14 working days (depending on location) for delivery to your destination.

We want women worldwide to have access to Jade Egg practice. We do ship internationally, however, please be aware that there are restrictions and some products cannot be shipped to international destinations. We currently ship to the NZ (domestic), Australia, US and UK. It is the customer’s responsibility to make sure that the products you purchased can be shipped to the country of destination. If the products are returned to sender by the postal service or due to the fact that the carrier could not deliver the product we will refund you the full cost of the product minus shipping costs. We can ship orders internationally as follows:

  • NZ Post International Air Mail. Orders are shipped within 1-3 business days and, in our experience, delivery can be expected in 6-10 business days after shipping. Tracking information is not provided. This is the most economical option at $15
  • NZ Post International Courier. Orders are shipped within 1-3 business days and, in our experience, delivery can expected between 2-6 days. Tracking information is provided and signature required on delivery $45

Note: these time estimates do not include time the package may spend in customs. In our experience time in customs is usually between 1 and 30 days.

For international customs declaration ‘non-precious accessories' will be specified.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or duties are charged once the parcel reaches its destination country. These charges vary by country and must be paid by the recipient of the parcel.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (ie. strikes, natural disasters). Please place your order early during holiday periods such as Easter and Christmas to allow for delays during these busy periods.

CUSTOMS AND IMPORT CHARGES.

Please note import duties and taxes are the responsibility of customers receiving delivery outside of New Zealand.

Generally the delivery company will contact you by phone when your are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.